Refund & Cancellation Policy
Last updated September 27, 2026
Cancel anytime
You can cancel a membership at any time from the Billing section of your member portal or by emailing rjpreis1@yahoo.com. Cancelling stops the next renewal. You keep access through the end of the period you already paid for, and every packet already released to you stays in your library.
Digital packets
Because packets are digital and available right away, completed purchases are generally not refundable once a packet has been released to your library. We will always make it right in these cases:
- Duplicate or accidental charges: refunded in full.
- A packet that will not open or download: we fix it or refund that packet.
- A renewal you meant to cancel: tell us within 7 days of the charge and before downloading that renewal's packet, and we will refund it and cancel the membership.
- First purchase not what you expected: contact us within 14 days and we will review it; we usually offer a refund or a swap to a different character or age tier.
Gift cards
Unused gift cards can be refunded to the original purchaser within 30 days of purchase. After a gift card has been partly or fully redeemed, the remaining balance stays on the card and carries over to future purchases; it is not refunded as cash except where the law requires.
Pillar Program and group seats
Seats that have not been assigned can be refunded within 14 days of purchase. For invoiced group orders, the terms on your invoice apply.
How refunds are paid
Approved refunds go back to the original payment method through Stripe or PayPal. They usually appear within 5 to 10 business days, depending on your bank.
How to ask
Email rjpreis1@yahoo.com from your account email with your order date and what went wrong. We reply within 2 business days.